iOS: iPhone/iPad

Need help with iOS devices? 

We are here to assist you with anything you may need, but here are some of the most common questions and answers for iOS.

Quick Links:

How to setup a Group FaceTime

How to AirPlay your device to your TV for conference video calls

If you have a different question, you can reach us in 3 ways:

1. Use our text messaging feature through our website

2. Email us at iteens.help@gmail.com

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Frequently asked questions

How do I download & run "Zoom" on iOS?


To download the video application Zoom on iOS, use these following steps: 1. Go to the App Store 2. Search for the application "Zoom" 3. Download Zoom by entering your iCloud password To run Zoom on iOS, use these following steps: 1. Open up the app Zoom 2. Create an Account by clicking "Sign Up" at the bottom left 3. Enter your Birth date for verification (note: you must be eligible of age) 4. Type your email address, first name, and last name 5. Click Sign Up 6. You will be asked for an email verification to activate your account, so here are the steps (Go to your email > click on the Zoom email > click activate account > return to the app) 7. You're ready to use Zoom 8. For tips to make your Zoom experience better, click here




How can I start a Group FaceTime?


It start using Group FaceTime, you have two options. Option 1: Beginning at the FaceTime app 1. Open up the FaceTime app 2. Click the + button at the top right 3. Start typing up to 32 contacts (Note: after you type one contact, click enter, then continue adding) 4. Once you have all your contacts, click the green "Video" button to begin the call Option 2: Start a FaceTime call through an iMessage group chat 1. Open up iMessages 2. Click on the group chat you want to video call 3. Click the arrow (>) menu below the contacts profile pictures 4. Three options are created, Audio, FaceTime, and Info 5. Click FaceTime 6. A Group FaceTime notification will be sent to all the people in the group chat




How do I download & run "Google Meets" on iOS?


To download the video application Google Meets on iOS, use these following steps: 1. Go to the App Store 2. Search for the application "Google Meets by Google" 3. Download Google Meets by entering your iCloud password To run Google Meets on iOS, use these following steps: 1. Open up the app Google Meets 2. Click "Continue" at the Welcome Screen 3. Allow Google Meets to access microphone (so you can speak when you're live) 4. Allow Google Meets to access video (so people can see you when you're live) 5. Click "Sign In" 6. Choose a Google Account (If no accounts appear, click "Add another account") 7. Click "Got It" 8. For tips to make your Google Meets experience better, click here





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